Our Story

So you’re an agency called ‘Agency’?

Pete and Lishan started Agency in 2016 after spending the good part of a decade at renowned design firm IDEO.

We chose to stay, build and invest in design capabilities in Singapore, and have grown in our ambition and courage about the potential for the practice of strategic design to thrive in the region.

Agency was named after our intent; the empowerment we want our clients to feel and the impact we want our work to have.

Our Vision

To activate human-centred design as the compass to innovation in Asia. We make impact tangible, achievable and sustainable 
for organisations seeking change.

Our Mission

To enable organisations to make brave leaps towards the future, with human-centred tools and methods designed to systematically reduce uncertainties.

Our Values

What drives our work

Bias Towards Tangibility

As designers, we are obsessed with real world application, not the realm of theory. This gives us the confidence to embrace and navigate ambiguity.

Relentless Collaboration

Innovation can't be achieved in silos. We collaborate even when it's inconvenient or difficult in order to go further and faster to achieve the breakthroughs we seek.

Informed
Optimism

Leading with curiosity and possibility, but always grounded in human-centred truths gathered from rigorous research. It's easier to critique rather than explore the problem and advocate for what could be.

Brave Honesty

Great work requires honest feedback, but that's not always easy to do. We strive to always lean into difficult conversations with respect, candour and openness.

Healthy Discontentment

We are guided by an unwavering conviction to do the right thing and to do it well. We are constantly challenging ourselves and rolling up our sleeves to iterate and improve.

Space To Change

In order to grow, we need to intentionally design the space for perceived limits to expand, enabling the capacity for businesses to act.

Meet our team

We have assembled a team of individuals who are strategic generalists capable of problem-solving across a wide array of briefs, while being excellent in their core disciplines in order to take design from conception to implementation.

We intentionally design bespoke project teams in order to complement our client's existing team's strengths and needs.

Leadership Team

Pete Overy

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Co-founder & Managing Director

Soh Lishan

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Co-founder & Research Director

Alistair Norris

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Design Director

Bee Bee Oi

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Co-founder & Managing Director

Our Agents

Charmaine Low

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Interaction Design Lead

Chloe Lam

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Service Design Lead

Joshua Yeo

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Senior Communications Designer

Rica Facundo

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Design Researcher

Gracia Fei

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Interaction Designer

Darren Loo

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Communications Designer

Joel Ong

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Business Designer

Tracy Deluca

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Service Design Director

Annabel Su

My passions lay at the intersection between innovative new work and the people creating it. The only thing I've found to match my interest in designing new products and services; is helping to create, optimise and nurture the teams doing the innovating.

Whilst I can be openly pessimistic about the problems we face as humanity, I'm equally loud and optimistic about the people I meet every day and how that paints a bright future for us all.

Something I’m thinking about:

Can cooperatives be a future model of design consultancy funding? If so, what should that look like?

Design Researcher

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